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Help · lines that aren't tied to any casino
Responsible gambling: help, limits and self-exclusion
A casino is built so the house wins over time. If gambling has stopped being a small part of a night out, these are the places to start, and they're free.
Entry 01 · Call
Help lines
| Line | Number | When |
|---|---|---|
| Alberta Addiction Helpline (AHS) | 1-866-332-2322 | 24 hours, 7 days; confidential; includes problem gambling |
| GameSense Info Line (AGLC) | 1-833-447-7523 | Tue–Wed 10 am–5 pm; Thu–Sat 1–8 pm |
| ConnexOntario | 1-866-531-2600 | For Ontario residents |
Entry 02 · Self-exclusion
The AGLC program
Alberta's Self-Exclusion Program lets you bar yourself from casinos and racing entertainment centres, from regulated online platforms, or from both. You choose the length: six months, one, two or three years. Only you can sign yourself up, and while you're enrolled you can't receive a prize in a gaming facility. GameSense notes that self-exclusion works best combined with professional support.
Entry 03 · Limits
Before you go in
- Decide the amount before you leave home and leave the cards in the room.
- Set a time, and an alarm.
- Don't chase losses; the next spin doesn't know about the last one.
- Don't gamble to fix money problems or a bad mood.
- Eat, drink water, and take breaks away from the floor.
Entry 04 · More
Independent help
The Responsible Gambling Council (responsiblegambling.org) publishes guides for players and families across Canada. Age limits: 18+ in Alberta and Quebec casinos, 19+ in Ontario and British Columbia. If someone you know is struggling, the Alberta line above takes calls from family members too.
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