Front › Room request
The desk · how a request works
Request a room, and what happens next
The log at the bottom of this page (and every page) goes to our booking desk. Here is exactly what the desk does with it, and what it doesn't.
Entry 01 · Step by step
From your entry to a reply
- You write the entry: name, email, dates, how many guests, which room type, and anything we should know.
- The desk reads it, usually the same or next business day, and checks availability and the current price with the hotel's own booking channel or with a booking partner.
- We reply by email with what's available, the price we were quoted and the conditions that come with it.
- You decide. If you say yes, the booking is made in your name with the hotel or the partner, under their terms. If you say nothing, nothing happens.
Entry 02 · What we don't do
The limits, in writing
- We don't take card details on this site, ever.
- We don't hold a room until you confirm; a request is not a reservation.
- We don't book casino play, promotions or anything on the gaming floor.
- We don't share your request with the casino's marketing; it goes to the desk only.
- We aren't the hotel. If you'd rather book directly, the official site is rivercreeresort.com and its toll-free reservations line is 1-844-425-2733.
Entry 03 · Tips
What makes a request easy to answer
Exact dates in YYYY-MM-DD format, a room type (or "no preference"), the reason for the trip (a show night, a tournament, a wedding), and any must-haves: an accessible room, a room away from the tower works, a late arrival, two rooms side by side. The more specific the notes, the fewer emails back and forth.
The voyageur's log · a room request